Trizon Does and Achieves More.
Trizon is a leading provider of integrated business process outsourcing (BPO) and full-service marketing communications.
Inbound Customer Service
Customer service that ensures a positive customer experience is what we do for a living.
Of Trizon’s core competencies is the management of Customer Service functions. Our ability to provide personalized service with the highest degree of excellence has a direct impact on the relationship of our clients and their customers. Our technology infrastructure, operating procedure, policies and culture are all aligned to ensure consistency, quality, professionalism and customer engagement.
Our years of experience managing call center operations have taught us the importance training, quality and constant improvement. Our call center agents are trained not only on Customer Service skills but they will become intimately engaged with your products, services and company culture.
Utilizing a multichannel platform allows us to provide flexible solutions while ensuring that our call center agents have the best tools to handle every interaction. Our suite of inbound call center services includes:
- Inbound Customer Service
- Order Taking
- Answering Service
- Level 1 Tech Support
- Customer Retention
- Live Chat
Lead Generation and Sales
We know how to develop a sales pipe, nurture leads, and close deals. Partner with Trizon to maximize your sales potential.
Trizon can help your organization optimize and/or augment sales performance. One of the most effective tools to drive sales volume is through outbound telemarketing efforts (also referred to as Inside Sales or Telesales). Telemarketing allows you to answer your prospects questions, address their concerns, and overcome their objections. Telemarketing is the only marketing medium that allows you to adjust your strategy midstream and make any changes at any time necessary to increase results.
We offer an extensive level of expertise and experience in outbound telemarketing and customer acquisition. Our clients rely on us to provide outbound telemarketing solutions for both business-to-consumer and business-to-business. Our extensive experience in outbound telemarketing, along with our technological solutions, quality assurance programs, and commitment to customer service excellence has helped many well-known corporations achieve maximum results from their direct marketing efforts.
Our Outbound Telesales services
- Live Transfer Programs
- Appointment Setting
- Customer Acquisition
- List Management
- Lead Qualification
- B2B Lead Generation
B2B Lead Generation
How can your organization improve marketing ROI? Partner with a sales organization with the experience and expertise to execute on a pipeline based sales process that turns more leads into qualified prospects, and more prospects into sales. Trizon’s expertise in lead nurturing means that we produce higher conversion than our competitors. Period.
Our pipeline process:
- Needs Analysis
- Value Proposition
- ID Decision Makers
- Perception Analysis
- Proposal/Price Quote
Our approach to lead nurturing is unique to each of our clients, but if your organization could benefit from working with an experienced sales team who has the ability to execute on a defined sales strategy, contact us today to learn more about how Trizon can help your business grow.
Reporting and Analytics
What gets measured gets managed. Trizon knows what key performance indicators to measure and manage to deliver the results you are looking for.
We often find that many of our clients are confused by call center terminology, or don’t truly understand the call center specific metrics that help drive the success of the campaigns we’re running for them, and that’s ok. While it’s not necessary for you to become an expert on call center metrics, we thought we’d give you a quick primer on a few key performance indicators that we work with on a regular basis. Do you have questions about these or other Key Performance Indicators? Contact us today to talk about how Trizon can help you analyze the success of your telemarketing efforts and drive increased performance.
Key Performance Indicators
Abandonment Rate: The percentage of callers who hang up before
an agent answers their call, or before they make a selection in an IVR (interactive
voice response) unit.
Answer Rate: Amount of calls answered by agents in comparison to the amount of calls arriving.
Average Handle Time (AHT): This metric is measured from the time the customer has initiated the call until all after call work is finished. Average Talk Time + Average Hold Time + Average Call Waiting Time (ACW) / Total Contacts = Average Handle Time
Average Speed of Answer (ASA): Metric used to calculate the average time a call remains in the queue until an agent has picked it up. This is sometimes called “Average Delay”.
Conversion Rate: A measure of an agent’s sales proficiency. The number of sales made divided by the number of calls taken.
Cost per Call: The total cost running a call center divided by the number of calls handled in a given period.
First Call Resolution (FCR): Properly diagnosing the customer’s issues on the initial point of contact. This customer relationship metric illustrates the quality of service customers are receiving by measuring how often their issues are resolved on the first point of contact.
Trizon’s analytics and reporting tools give our customers greater insight into the factors that affect the success of their campaigns. Truly impactful reporting is about more than dumping a bunch of numbers into a spreadsheet – it’s about helping our customers understand how conversation rates fluctuate across a variety of lead sources, how scripting modification can drive increased sales, or how we can find correlations between calling time and conversion rates that helps us develop campaign management practices that deliver the absolute best return on investment.
No matter the scope or size of your project, Trizon’s management team takes the time to track and report on key performance indicators and their impact on campaign success. To find out more about how we can help you optimize your sales efforts by utilizing our advanced reporting and analytics, contact us today.
Do not throw away perfectly good leads. We convert cold prospects into qualified, interested buyers.
We do all the leg work, your internal sales team closes deals, learn more…
At Trizon we have over 20 years of experience in marketing, lead management, and telesales. We know the value of a lead, we understand the value of a qualified prospect, and we appreciate the effort it takes to turn a lead into a qualified prospect and ultimately a closed deal.
Your internal sales team is focused on conversion working on the leads that are more likely to close. We focus in creating qualified sales opportunities (QSO) for your sales team.
We make sure the prospect is qualified before handing it off to your sales person. We ask the questions that lead the customer down the path toward a buying decision. Once the customer is qualified and interested in your product/service, we do a warm hand off to your inside sales team. They go to work and close the deal. The best part of this process is you only pay for qualified leads that are transferred to your team.
Effective marketing requires a multichannel approach. At Trizon, we can help you design and roll out a complete marketing plan.
Email marketing plays a pivotal role in many of the campaigns we run for current customers. As our clients understand, developing a marketing strategy that takes advantage of a variety of customer “touch points” can result in dramatically increased conversion. Email marketing supplements our traditional telemarketing efforts by providing a non-intrusive platform for us to deliver additional material to customers through professionally designed HTML based emails. Our email marketing efforts are designed strategically in a call-email-call, or call-email-email-call type format that drives increased conversion.
Tools like A/B subject line testing, and email-marketing statistics like open rate and click through rate help us design smarter campaigns that reach a greater percentage of our audience, and ultimately drive increased sales. If you’d like to work with a telemarketing company who can help your organization design a more sophisticated and effective email/telemarketing campaign, contact us today to learn more.
Social Media Services
Using a licensed platform we can monitor millions of posts in thousands of social media sites, blogs, chat rooms, on line discussion boards, photo sharing sites and more. We can aggregate mission critical data in a single dashboard providing clear overview of social media activity in relation to your brand and products.
In addition to social media monitoring, we provide detail report and analytics and subsequently engage based on topic, brand, sentiment, influencer score and other business rules designed in partnership with our clients.
Our services include:
- Social Media Content Management
- Social Media Monitoring and Engagement
Social Media Content Management
Manage approved content and graphics / consistency / look and feel for ALL distributors.
Working with our stragetic partner we provide content, graphics and can manage social medial content and activity to unify the message form your network of distributors. This empowers your distributors with relevant activity and a professional image while ensuring a consistent and clear message to potential customers.
Social Media Monitoring and Engagement
Using a licensed platform we can monitor millions of posts in thousands of social media sites, blogs, chat rooms, on line discussion boards, etc. we can aggregate mission critical data in a single dashboard providing clear overview of social media activity in relation to your brand and products. In addition we can look at:
Analysis: volume and sentiment, topical breakdown
- Detailed Analysis
- Quantitative Metrics and Summary Level Insights
- Multiple: brands/campaigns/topic areas
Focused Study: deeper, qualitative analysis
- In-depth Analysis
- Qualitative Insights
- Answers to Directed Business Questions
Based on sentiment, influence and segment, we can engage and manage discussion to represent your brand and product in a positive fashion.